Question 1

What is School Orbit?

Accepted Answer

School Orbit is a comprehensive school management ERP (Enterprise Resource Planning) system developed by ClickMaker IT Solutions. It helps schools manage students, fees, attendance, examinations, library, transport, and more from a single platform. It includes web dashboard access and mobile apps for students, parents, and teachers.

Question 2

Who can use School Orbit?

Accepted Answer

School Orbit is designed for every school in India, including primary schools, secondary schools, and senior secondary schools. It works for schools of all sizes - from small schools with 100 students to large institutions with multiple branches.

Question 3

Is School Orbit available in my region?

Accepted Answer

School Orbit is currently available across India. Our team is based in Chandigarh, but we serve schools in all states. The platform is hosted on cloud servers for access from anywhere.

Question 4

How is School Orbit different from other school ERPs?

Accepted Answer

School Orbit offers complete modules at affordable pricing, native mobile apps (not just web wrappers), dedicated support from our team, and continuous updates based on user feedback. We focus on simplicity without compromising functionality.

Question 5

What are the pricing plans available?

Accepted Answer

We offer two plans: Monthly Plan (₹10,417/month, all features included) and Founder Plan (₹1,35,000/year — best value with free onboarding and data migration). Both plans include all modules, iOS & Android mobile apps, and support. Visit our pricing page for detailed comparison.

Question 6

Is there a free trial?

Accepted Answer

Yes, we offer a 14-day free trial with access to all features. No credit card is required to start the trial. This allows you to fully evaluate the platform before making a decision.

Question 7

Are there any setup fees?

Accepted Answer

There are no setup fees. The Monthly Plan includes free data migration assistance and initial training. The Founder Plan additionally includes a dedicated onboarding session at no extra cost.

Question 8

Can I switch between monthly and annual plans?

Accepted Answer

Yes, you can switch between the Monthly Plan and the Founder (Annual) Plan at any time from your admin panel. If you switch mid-cycle, the difference will be adjusted accordingly.

Question 9

What modules are included in School Orbit?

Accepted Answer

Core modules include: Student Management, Fees & Accounts, Attendance, Examination, Library Management, Transport Management, Timetable, Homework & Syllabus, Employee Management, Roles & Permissions, and Communication (Notices & Events). Mobile apps are available for students, parents, and teachers.

Question 10

Can I generate report cards?

Accepted Answer

Yes, School Orbit allows you to configure exam types, enter marks, set up grading systems, and generate comprehensive report cards. Report cards can be downloaded as PDFs or emailed directly to parents.

Question 11

Does it support multiple branches?

Accepted Answer

Multi-branch support is available on request. Contact our team to discuss your requirements and we will configure it for your institution.

Question 12

Can parents and students use mobile apps?

Accepted Answer

Yes, we provide native iOS and Android apps for students and parents. Students can view timetables, homework, exam results, attendance, and notices. Parents can track their child's academic progress and fee status.

Question 13

Is my data secure?

Accepted Answer

Yes, we take data security seriously. All data is transmitted over HTTPS with encryption. We perform daily automatic backups. Each school's data is completely isolated. We follow industry-standard security practices.

Question 14

Can I access School Orbit from any device?

Accepted Answer

Yes, the web dashboard is accessible from any modern browser on desktop, tablet, or mobile. Additionally, native mobile apps are available for iOS and Android devices.

Question 15

What happens if I want to cancel?

Accepted Answer

You can cancel your subscription at any time. Your data remains accessible for 30 days after cancellation. We provide data export options so you can download your data before account closure.

Question 16

Do you provide API access?

Accepted Answer

API access is available for schools that need to integrate School Orbit with other systems. Contact our team to discuss your integration requirements.

Question 17

How can I get support?

Accepted Answer

You can reach our support team via email (info@schoolorbit.in), phone (+91 75270 00669), or WhatsApp. We also have a Help Center with guides and documentation. The Founder Plan includes priority support.

Question 18

Do you provide training?

Accepted Answer

Yes, all plans include initial training for your staff. We conduct online training sessions to help you get started. Additional training sessions can be arranged as needed.

Question 19

What are the support hours?

Accepted Answer

Our support team is available Monday to Friday, 10:00 AM to 7:00 PM, and Saturday 10:00 AM to 4:00 PM (IST). Founder Plan customers receive priority handling for critical issues.

Question 20

Can you help migrate data from our current system?

Accepted Answer

Yes, we provide free data migration assistance. Our team will help you export data from your current system and import it into School Orbit. This includes student records, fee structures, and other essential data.

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