Question 1

What is School Orbit?

Accepted Answer

School Orbit is an all-in-one school management platform built in India by ClickMaker IT Solutions, Chandigarh. It handles students, fees, attendance, exams, homework, timetable, transport, library and parent communication — from one web dashboard and free mobile apps for parents, students and teachers.

Question 2

Is School Orbit right for my school?

Accepted Answer

Yes — whether you run a play school with 50 students or a senior-secondary school with 5,000+. School Orbit works beautifully for CBSE, ICSE and State Board schools, and scales with flexible plans based only on your student count.

Question 3

How quickly can we go live?

Accepted Answer

Most schools go live within 48 hours. Day 1 we migrate your data, Day 2 we configure classes, fee groups and staff logins, and Day 3 your team is trained and running. Our team stays with you till you are comfortable.

Question 4

What do you need from us to get started?

Accepted Answer

Just your existing data — even simple Excel sheets work. Send us Excel files, CSV exports or database backups, and our team migrates everything for free: student records, fee structures, staff details and more. No technical work needed on your side.

Question 5

What training do you provide, and in which languages?

Accepted Answer

Every plan includes online training for your staff — in Hindi, Punjabi or English — plus refresher sessions whenever you need them. We also give you a full help centre, step-by-step documentation and video guides.

Question 6

How does pricing work?

Accepted Answer

You pay only for student count — not per module. Launch (up to 150 students) starts at ₹2,500/month, then Starter ₹4,500, Growth ₹6,900, Professional ₹9,500, Premium ₹11,500 and Enterprise (1,001–2,000 students) ₹13,500. Every plan includes the complete platform — all 30+ modules, mobile apps, onboarding, training and support. Yearly billing saves you more. For 2,000+ students or multiple branches, contact us for a custom plan.

Question 7

Is there a free trial?

Accepted Answer

Yes — every new school gets a 14-day free trial with full access to all features, including 500 free AI credits. No credit card is required to start.

Question 8

Are there any setup fees?

Accepted Answer

None. All plans include free data migration and initial training at no extra cost. Enterprise customers additionally get a dedicated onboarding manager, priority support and custom integration help.

Question 9

Can I switch plans or billing cycles?

Accepted Answer

Absolutely. Upgrade to a higher plan anytime from your admin panel — the price difference is adjusted pro-rata, and your data, settings and workflows stay untouched. You can also move between monthly and yearly billing whenever you like.

Question 10

What payment methods do you accept?

Accepted Answer

All major credit and debit cards, UPI, net banking and wallets — through our secure Razorpay gateway. You receive a proper GST invoice for your school accounts with every payment.

Question 11

Can I get a refund?

Accepted Answer

Yes — we offer a 7-day money-back guarantee. If School Orbit is not right for your school, contact us within 7 days of purchase for a full refund. Parent fee refunds are handled by your school through the ERP, with settlement in 5–7 working days.

Question 12

Which modules are included?

Accepted Answer

All of them — on every plan. Students, admissions and promotions, fees and accounts, attendance, examinations and report cards, homework and syllabus, timetable, library, transport with live GPS tracking, employee HR, roles and permissions, notices, events, digital gatepass and the mobile apps.

Question 13

Can we generate report cards with grading?

Accepted Answer

Yes. Configure your own exam types, grading scales and pass criteria, enter marks in bulk, and generate professional report cards — with subject-wise marks, grades, attendance summary and teacher remarks. Download them as PDFs or email them straight to parents.

Question 14

Can we send voice notices and digital gatepasses?

Accepted Answer

Yes. Teachers send text, image or voice notices to specific students, parents or staff — with read and listen receipts, category tags and priority push alerts. And the digital gatepass lets students leave early with instant parent notification.

Question 15

How do fees and parent online payments work?

Accepted Answer

Set up fee groups once, generate invoices in bulk, and parents pay right inside the app with UPI, cards or netbanking — getting instant digital receipts. Automatic reminders go out before due dates, so your office stops making collection calls. Track dues, income and expenses in one dashboard.

Question 16

Can we track school vans live on a map?

Accepted Answer

Yes. Parents watch their child's van moving live on the map, with speed, distance and arrival info — and get notified when the trip starts and ends. Admins see the whole fleet on one dashboard with trip history, geofence stops and driver stats.

Question 17

What are AI credits and how do they work?

Accepted Answer

Each AI request (question + response) uses 1 credit. Credits are one-time purchases that never expire, and every new school gets 500 free credits with the trial. You can top up anytime with affordable credit packs.

Question 18

Who can use the AI Assistant?

Accepted Answer

Parents, school admins and receptionists. Parents ask about their child's attendance, fees, homework and exams in plain language — in English, Hindi or Punjabi. Admins get school-wide analytics, and receptionists can look up any student instantly.

Question 19

Does it support multiple branches or schools?

Accepted Answer

Multi-branch setups are available on request — we configure consolidated or separate views for each branch as your institution needs.

Question 20

Which mobile apps do you provide?

Accepted Answer

Three free apps — for parents, students and teachers — on both iOS and Android, included with every plan. Attendance, homework, fees, results, notices and more sync in real time with your school database.

Question 21

Which languages does the app support?

Accepted Answer

The interface works in English, Hindi and Punjabi, and the built-in AI assistant understands 22 Indian languages — so every parent can use the app in the language they are most comfortable with.

Question 22

Do parents need a smartphone or computer knowledge?

Accepted Answer

No. The parent app is as simple as WhatsApp — it works on any low-cost Android phone or iPhone and loads fast even on mobile networks. Notices, homework, attendance alerts, report cards, fee receipts and live bus tracking are all just one tap away.

Question 23

Can parents see the school van live?

Accepted Answer

Yes — open the app and your child's van appears on a live map with speed, distance and arrival information. You get a notification when the trip starts and when it reaches school, so no more anxious waiting at the stop.

Question 24

How secure is our school data?

Accepted Answer

Every connection uses 256-bit SSL/TLS encryption — the same standard banks use. Your school's data is fully isolated, staff access is controlled with role-based permissions and multi-level authentication, and every sensitive action is logged.

Question 25

What is your uptime and backup policy?

Accepted Answer

We guarantee 99.9% uptime on enterprise-grade cloud infrastructure. Your database is backed up every 6 hours, files daily, and we keep full weekly snapshots — so we can restore your data to any point in the last 30 days if anything ever goes wrong.

Question 26

Who owns our data, and can we export it?

Accepted Answer

Your data always belongs to you. Export student records, fee reports, attendance and more anytime in Excel or PDF — no request forms, no waiting. We never share your school's data with third parties.

Question 27

What happens to our data if we cancel?

Accepted Answer

You keep access for 30 days after cancellation — plenty of time to export everything you need in Excel or PDF. After that the account is closed and data is removed per our terms of service. No lock-in, ever.

Question 28

Does it work on slow internet connections?

Accepted Answer

School Orbit is cloud-based and needs an internet connection — but it is built to load fast on 3G and 4G mobile networks. The mobile apps are lightweight, pages are optimized for low bandwidth, and important alerts also reach parents as push notifications the moment connectivity returns.

Question 29

How can we reach support?

Accepted Answer

Call or WhatsApp us on +91 75270 00669 or email info@schoolorbit.in. Our Chandigarh team is available Monday to Saturday, 10:00 AM to 7:00 PM IST — and Enterprise plans get priority handling for critical issues.

Question 30

Can you migrate data from our current system?

Accepted Answer

Yes — and it is free. Send us Excel files, CSV exports or database backups from your current software (or even just paper registers), and our team moves student records, fee structures, staff details and academic data into School Orbit for you.

Question 31

What training and after-sales support do we get?

Accepted Answer

Every plan includes live online training for your staff and refresher sessions whenever new people join. After go-live you get 6-days-a-week support, a complete help centre, video tutorials and documentation in simple language your whole team understands.

Question 32

Where can we find documentation and guides?

Accepted Answer

Start with the complete setup guide — a visual 0-to-100% walkthrough. The full documentation covers every module with step-by-step guides for students, fees, attendance, exams, library, transport and the mobile apps.

Questions? Answered clearly.

What School Orbit is — and how fast you go live

Transparent pricing, zero surprises

Everything included, on every plan

Simple apps for every parent

Bank-grade security, your data, your rules

Real humans, six days a week

Still have questions? We're here.