DedicatedSupport Team
We're here to help you succeed. Our local support team is available 6 days a week via phone, WhatsApp, or email. No bots, no long wait times - just real people ready to help.
Multiple Ways to Reach Us
Choose the support channel that works best for you. We're ready to help however you prefer.
Phone Support
Speak directly with our support team for urgent issues or complex questions.
WhatsApp Support
Quick assistance via WhatsApp. Share screenshots and get instant help.
Email Support
Detailed queries and feature requests. We respond within 24 hours.
Why Our Support Stands Out
We believe great software deserves great support. Here's what makes our support team special.
Local Support Team
Our support team is based in Chandigarh and understands the needs of Indian schools. No language barriers or timezone issues.
Quick Response Time
Most queries are resolved within hours, not days. Critical issues are prioritized and addressed immediately.
Training & Documentation
Comprehensive help articles, video tutorials, and user guides available 24/7 in the help center.
Remote Assistance
Our team can connect remotely to your screen to diagnose and resolve complex issues quickly.
Proactive Help
We don't wait for problems. Regular check-ins during the first month to ensure smooth operations.
Customer-First Approach
Your success is our priority. We go above and beyond to ensure School Orbit works perfectly for your school.
Support Levels
All plans include quality support. Higher plans get priority access and additional benefits.
Standard Support
All Plans
- Phone & WhatsApp support
- Email support
- Help center access
- Response within 24 hours
- Mon-Sat availability
Priority Support
Professional & Enterprise
- Everything in Standard
- Priority queue
- Response within 4 hours
- Dedicated account manager
- Remote assistance sessions
Enterprise Support
Enterprise Plan
- Everything in Priority
- 24/7 emergency support
- On-site support available
- Custom training sessions
- Quarterly review meetings
Self-Service Help Center
Many answers are just a search away. Our comprehensive help center includes step-by-step guides, video tutorials, and FAQs for all modules.
Popular Help Topics
We've Got Your Back
Be one of the first schools to experience School Orbit and our support team. Experience the difference of working with a team that truly cares.